Location: Dallas TX
Duration: Direct Hire
Pay- $70000 to 75000/year
- About the Role:
- Shift requirements for this role alternate between one week in-office and one week remote, working hours between the times of 7am and 7pm. (The incoming person will likely start in the 10:30am to 7:00pm shift.) This is a non-exempt role, with a 37.5hr workweek.
esponsibilities:
- Provide first and second-level support for firm-approved applications and technology equipment.
- Deliver exceptional customer service in a fast-paced environment, maintaining a positive attitude under pressure.
- Document all service calls thoroughly in the ticketing system.
- Participate in the full life cycle of application deployments, including installation, testing, deployment, support, and upgrades.
- Maintain a deep understanding of the needs and issues of customers, departments, and practice groups.
- Develop and maintain in-depth knowledge of assigned application sets, becoming the Subject Matter Expert (SME) for both end users and troubleshooting.
- Create and maintain Knowledge Base articles for end-user support issues.
- Monitor support issues related to assigned applications.
- Troubleshoot application problems, acting as a liaison between the customer, application owner, and vendors when necessary.
Qualifications:
- Advanced MS Office skills; certifications in Word and Outlook preferred. Microsoft 365 experience preferred.
- Strong ability to provide high-level customer service in a fast-paced environment.
- Excellent documentation skills for recording service calls in the ticketing system.
- Experience with the life cycle of application deployments.
- In-depth understanding of customer, department, and practice group needs and issues.
- Expertise in assigned application sets, with a focus on becoming the SME.
- Ability to create and maintain Knowledge Base articles.
- Proactive in monitoring and resolving support issues.
- Effective communication skills for collaborating with project teams and keeping stakeholders informed.
- Strong troubleshooting skills and ability to act as a liaison between customers, application owners, and vendors.
If you are interested in this Desktop Engineer job in Dallas TX then please click APPLY NOW.For other opportunities available at Akkodis go to www.akkodis.com. If you have questions about the position, please contact (insert recruiter name) at (insert recruiter phone number) or (insert recruiter email).
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/
The Company will consider qualified applicants with arrest and conviction records.
